Privacy Policy for BusLink Operator

Last Updated: March 27, 2026

Dynacle Connections Pte Ltd ("we," "our," or "us") operates the BusLink Operator mobile application (the "App"). This Privacy Policy informs you of our practices regarding the collection, use, and disclosure of personal information when you use our App.

By using the BusLink Operator App, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information Collection and Use

We collect several types of information for various purposes to provide and improve our App to you.

1.1 Personal Data

While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes:

• Name: Used for operator profile identification
• Email address: Used for account authentication and communication
• Phone number: Used for contact and communication purposes
• User ID: Unique identifier assigned to your account
• Vendor ID: Your associated company/vendor identifier

1.2 Device Information & Identifiers

We collect information about your mobile device including:

• Device ID: Unique device identifier for push notification delivery
• Device model and operating system: To ensure app compatibility (iOS/Android)
• App version: To track installed version and prompt updates
• Firebase Cloud Messaging (FCM) Tokens: To enable push notifications for charter updates

1.3 Usage Data

We collect information about how the App is accessed and used, including:

• Charter assignments: Records of charters accepted and completed
• Order management data: Order acceptance, status updates, and completion records
• App interaction data: Features used and navigation patterns
• Session information: Login times and app usage duration

1.4 Location Information

The App displays pickup and drop-off locations for charter assignments using mapping services. We do not collect or track your device's GPS location. Location information shown in the App is provided by the charter requestor and is used solely for display purposes to help you navigate to destinations.

1.5 Diagnostic Data

We collect diagnostic information to improve app stability and performance:

• Crash reports: Automatic crash logs to identify and fix bugs
• Performance data: App load times, responsiveness metrics
• Error logs: Technical errors for troubleshooting

2. How We Use Your Information

We use the collected data for the following purposes:

• Service Provision: To provide charter management and job assignment functionality
• Authentication: To verify your identity and manage your account
• Communication: To send push notifications about new charters, order updates, charter status changes, and system announcements
• App Improvement: To analyze app usage patterns and improve user experience
• Customer Support: To provide technical support and respond to inquiries
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Analytics: To understand how operators use the App and measure feature effectiveness

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 With Your Company/Vendor

Your profile information and charter activity may be visible to your associated company or vendor within the BusLink platform for operational coordination purposes.

3.2 With Service Providers

We share data with trusted third-party service providers who assist us in operating the App:

• Google Firebase: For user authentication, database services, analytics, crash reporting, and push notifications
• Google Maps: For displaying pickup and drop-off locations on maps
• Expo: For mobile app development and deployment infrastructure

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests from public authorities (e.g., court orders, government agencies).

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Third-Party Services

Our App uses the following third-party services that may collect information:

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption in Transit: All data transmitted between the App and our servers uses HTTPS/SSL encryption
• Encryption at Rest: Data stored in Firebase Cloud Firestore is encrypted
• Access Control: Limited employee access to personal data based on job function and need-to-know basis
• Authentication: Secure Firebase Authentication for user login
• Regular Security Reviews: We periodically review our security practices and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax, accounting, audit requirements)
• Resolve disputes
• Enforce our agreements and policies

Specific retention periods:

• Account Data: Retained while your account is active and for up to 90 days after account deletion (unless required by law)
• Charter History: Retained for operational and audit purposes as long as your account is active
• FCM Tokens: Automatically deleted when you log out or uninstall the App
• Crash and Diagnostic Data: Retained for up to 90 days for troubleshooting purposes

When you request account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

7. Your Data Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your account and personal data
• Right to Data Portability: Request a machine-readable copy of your data
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent for optional data processing (e.g., marketing communications)

To exercise any of these rights, please contact us at cs@dynacle.com.sg. We will respond to your request within 30 days.

8. Push Notifications

The App uses Firebase Cloud Messaging (FCM) to send you push notifications about:

• New charter assignments available for acceptance
• Order updates and status changes
• Charter confirmations and completions
• System announcements and important updates

You can disable push notifications at any time through your device settings. However, this may limit your ability to receive timely updates about charter opportunities.

9. Children's Privacy

Our App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to remove that information from our systems.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this Privacy Policy
• Posting the new Privacy Policy on this page
• Sending a push notification for significant changes that affect your rights

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Data Processing Legal Basis

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the App services you requested and to fulfill our contractual obligations
• Legitimate Interests: To improve our services, prevent fraud, ensure security, and conduct analytics
• Legal Obligations: To comply with applicable laws, regulations, and legal processes
• Consent: For optional features or processing that requires your explicit consent

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence, where data protection laws may differ. By using the App, you consent to the transfer of your information to Singapore and other countries where our service providers operate.

We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

13. Contact Us

14. Consent

By using the BusLink Operator App, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.